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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Myra Raborn

October 30, 2026

5 out of 5 rating by Myra Raborn
"Rodney was very knowledgeable, professional and kind. He went through our policies and updated everything."
We responded:
"Hi Myra, we’re glad you took a moment to check in! It's great to hear that Rodney was able to assist you with updating your policies. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs."
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Iris Hale

October 29, 2026

5 out of 5 rating by Iris Hale
"Would like to compliment the Fenbert Agency of State Farm for excellent customer service over the years I have been insured through them All staff members have been helpful and understanding. Top of the praise list is Alycia who has provided help, answered all my many questions and been supportive, friendly and responded in a timely manner.
Although no one enjoys today's high insurance rates in general, at least this Agency and particularly Alycia have provided excellent service."
We responded:
"Hi Iris, thank you for your kind words about our team at the Fenbert Agency! We're grateful for your trust over the years and are thrilled to hear Alycia has been so supportive and responsive to your needs. If there's anything else we can do for you, just let us know. "
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Carolyn Barnes

October 28, 2026

5 out of 5 rating by Carolyn Barnes
"Rodney always very helpful . Kind ,make sure you are satisfied with your service before ending the call.
I've been with them for over 20yrs , Katy and staff are the Best!!!"
We responded:
"Carolyn, over 20 years of trust is something we never take for granted! We’re so glad Rodney and the team have continued to provide the helpful, attentive service you deserve. Thank you for being part of our agency family for all these years—we’re grateful to have you with us!"
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Willie Fitten

October 26, 2026

5 out of 5 rating by Willie Fitten
"Always great customer service"
We responded:
"Thank you for the kind words, Willie, and thank you for choosing our agency."
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Tommy Dorsey

October 25, 2026

5 out of 5 rating by Tommy Dorsey
"Rodney, my agent, is always responsive and very knowledgeable."
We responded:
"Thanks for sharing a little positivity with our team, Tommy! Rodney will be thrilled to hear that his responsiveness and knowledge made a difference for you. We appreciate your trust in our agency for your insurance needs."
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Beth Kanik

October 21, 2026

5 out of 5 rating by Beth Kanik
"Very responsive to customer’s questions and needs."
We responded:
"Hi Beth, I want to take a moment to express my gratitude for highlighting our responsiveness to your questions and needs. Your feedback is invaluable to us, and we truly appreciate your recognition of our efforts."
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Josh DeGraff

October 21, 2026

5 out of 5 rating by Josh DeGraff
"Rodney has been great with setting up all our policies with ease during a recent move. He is super responsive and very cordial on the phone."
We responded:
"Josh, we always enjoy hearing from the people we serve! Rodney will be thrilled to hear how much you appreciated his help with setting up your policies during your move. We're grateful for your trust in our agency and are here whenever you need us."
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doug Rollins

October 20, 2026

5 out of 5 rating by doug Rollins
"Rodney has always been responsive and appreciate the service this office provides."
We responded:
"Thanks, Doug! Rodney and the rest of our team are committed to providing responsive service, and it's great to hear that you appreciate it. We look forward to continuing to assist with your insurance needs."
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J. Bartlett

October 19, 2026

5 out of 5 rating by J. Bartlett
"I have been a customer of Katy and her team, in particular, Rodney Landers, for well over 25 years. There has never been a time when I have called with an issue that Rodney did not handle immediately and efficiently. He is just terrific!

I have been approached by other insurance companies, but I don’t believe I would get the kind of detailed attention and quality of service that Katy and her team delivers."
We responded:
"Hi J. Bartlett,

Thank you for your incredible loyalty over the past 25 years! Rodney and the entire team truly appreciate your kind words and are committed to providing the detailed attention and quality service you value. We're grateful for your trust and look forward to continuing to serve your insurance needs.

"
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Lindsey Cohen

October 19, 2026

5 out of 5 rating by Lindsey Cohen
"Wonderful! Love Rodney!!"
We responded:
"Hi Lindsey, thanks for sharing your love for Rodney! Our team is thrilled to hear that he made your experience with our agency so positive. We appreciate your trust in us for your insurance needs. "
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Martha Brown

September 30, 2026

5 out of 5 rating by Martha Brown
"I've been with State Farm for 25 + years. My agent Rodney has been such a blessing. We literally have been on a journey together. He is professional, consistent, kind & a great communicator. The whole staff is friendly and professional. I appreciate State Farm and feel fortunate to have them as my insurance co. For home and auto. Thank you Martha Brown"
We responded:
"Hello Martha! Rodney is definitely a blessing! (This year will be his 25th anniversary being with my Agency!) I appreciate your kind words about our Team. We appreciate YOU being part of our agency family! "
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Samantha Kennedy

September 1, 2026

5 out of 5 rating by Samantha Kennedy
"The personalized service I receive from Alycia is fantastic! I am always provided with care that goes above and beyond. Thank you!"
We responded:
"Samantha, it means a lot to hear that Alycia’s personal approach has made such a difference in your experience! We love knowing that her attention to your individual needs helped you feel well taken care of. Thanks for taking the time to recognize her and share your kind words with us!"
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Sherrie Hamilton

August 4, 2026

5 out of 5 rating by Sherrie Hamilton
"My State Farm agent is the best. Alycia was fast, effective, gave me more coverage than expected with a low, affordable rate. I love State Farm!"
We responded:
"Sherrie, thanks so much for your glowing feedback! We're delighted to hear that Alycia was able to provide you with effective service and more coverage than you anticipated at an affordable rate. We love having you as part of our State Farm family and are here to assist with any of your insurance needs."
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Alfred Freeman

July 26, 2026

5 out of 5 rating by Alfred Freeman
"I’ve been with Statefarm for 30 over years. I have never been disappointed with the service. My agent Rodney.Landers is always efficient and knowledgeable about my concerns. Best agent ever."
We responded:
"Alfred, we can’t thank you enough for your years of loyalty! Knowing Rodney has been able to provide timely support and assist with your concerns means a lot to our team. We’re grateful for the opportunity to continue helping with your insurance needs."
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Kelcey Smith

July 24, 2026

5 out of 5 rating by Kelcey Smith
"Dear Rodney,

I would like to express my sincere gratitude for your unwavering dedication to providing exceptional customer service. Your consistent efforts in exceeding my expectations have made a profound impact on my experience as a customer.

Your commitment to excellence is evident in every interaction, and I am deeply appreciative of your hard work and passion for your role. Your dedication has earned me a loyal customer for life."
We responded:
"Kelcey, what a beautiful review! You definitely defined Rodney's dedication and passion. He certainly takes pride in delivering excellent service. We appreciate your thoughtful note.
We are grateful for your loyalty. 💗"
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Tre Robinson

July 24, 2026

5 out of 5 rating by Tre Robinson
"Dear Mr. Rodney,

I would like to express my sincere gratitude for your unwavering commitment to providing exceptional customer service. Your dedication to ensuring my satisfaction is truly commendable.

Thank you once again for your exceptional efforts. I encourage you to continue your exemplary work."
We responded:
"Tre, Thank you for your kind words! 🎉We take great pride in providing thorough and professional service, and we're thrilled that Rodney made your experience memorable. We're grateful for Rodney too! 💗"
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David Burkhalter

June 30, 2026

5 out of 5 rating by David Burkhalter
"Rodney has offered the highest level of customer service for years. His consistency is unmatched."
We responded:
"Thank you David! We not only appreciate the 5 Star Review, we appreciate you being part of our Agency family! Your satisfaction and loyalty mean to world to us."
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Jerry Barth

June 27, 2026

5 out of 5 rating by Jerry Barth
"My wife and I have been working with Katy, Rodney and the rest of the staff for many years. We recently had a tree fall on our house and Katy and Rodney were extremely helpful throughout the process of getting our home repaired as soon as possible. Our interactions with them have always been positive over the years."
We responded:
"Thank you, Jerry, for sharing your experience. We're glad to hear that Katy, Rodney, and the team were able to assist you and your wife during the recent incident with your home. Thank you for taking the time to share your experience—we’re always here when you need us.
"
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Sheila Bissonnette

May 29, 2026

5 out of 5 rating by Sheila Bissonnette
"I am very pleased to give the highest rating to Rodney at Katy Fenbert State Farm office. I’ve been with them over 20 years and the few times I needed assistance they were prompt and courteous and patient. Rodney explained the process thoroughly and is helping me get my car repaired by the other driver’s insurance company. I highly recommend Rodney and this office."
We responded:
"Thank you, Sheila, for your kind words and for being with us for over 20 years.💗 We're glad Rodney could assist you with your car repair process and provide the support you needed. Your recommendation means a lot to us!"
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Franklin Lebo

May 22, 2026

5 out of 5 rating by Franklin Lebo
"We greatly appreciate Katy Fenbert, Alycia Carter, and the entire State Farm team for their terrific support and dedication. They live up to State Farm’s motto as they are just like terrific, caring neighbors who saw us through the damage wrought by Hurricane Helene and beyond."
We responded:
"Thank you, Franklin, for your kind words about Katy, Alycia, and our team. We're grateful for your trust and are glad we could support you through the challenges of Hurricane Helene. Your feedback means a lot to us."
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Linda Dinkins

May 2, 2026

5 out of 5 rating by Linda Dinkins
"I have been with StateFarm for over two decades and I must say that out of all the states that I have lived, my favorite agent has always been Rodney. When my mother and I decided to relocate back to Decatur, GA from Covington, KY, my first thought was to go back to my former agent. And, I can honestly say that it’s because of Rodney’s pleasant demeanor and willingness to provide excellent customer service."
We responded:
"Linda, thank you for taking the time to share your experience. We're delighted to hear Rodney’s professionalism and dedication to excellent service have made a lasting impression on both you and your mother. We truly value your loyalty over the past two decades."
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Steven Brunner

April 30, 2026

5 out of 5 rating by Steven Brunner
"We have always received above and beyond from Katy , Rodney, and the rest of the agency team. Great service in answering any question we might have and they really seam to care about our policies and our needs. We have been with State Farm for over fifty years and, after getting quotes from other providers we can’t imagine switching!"
We responded:
"Thank you, Steven, for your kind words and for being a loyal State Farm customer for over fifty years. We're glad to hear that Katy, Rodney, and the team have been able to meet your needs and provide great service. Your trust and support mean a lot to us. "
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Shawn DeJarnett

April 27, 2026

5 out of 5 rating by Shawn DeJarnett
"Always so professional, yet kind and caring!!!"
We responded:
"Thank you Shawn, for your thoughtful review! We're glad to hear that our professional and caring approach resonates with you. Your feedback means a lot to us. We're SO grateful for your loyalty and trust over the years!💗"
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Anthony C

April 16, 2026

5 out of 5 rating by Anthony C
"Rodney Landers in Decatur at Katy Fenbert State Farm office has been providing great customer service for over 25 years."
We responded:
"Thank you, Anthony, for highlighting Rodney's dedication and exceptional service over the years at our Decatur office. We're grateful for your trust and support! "
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Sheardia Ashley

April 14, 2026

5 out of 5 rating by Sheardia Ashley
"Rodney Landers is an AWESOME Statefarm Representative. He always assist with resolving any issues I may have. His customer service is SUPERB!"
We responded:
"Thanks for the great review Sheardia! We're glad Rodney has been able to assist you and provide such great service. We appreciate you choosing our agency."